An IT professional with a wide spectrum of experience at various levels in IT Support and Product based organisations. Work experience includes providing support to Personal Systems, Networking, Servers and Storage, both on-field as well as remote via voice, email and chat.
As an information developer worked on product documentation and online help content for a wide range of audience from desktop users to network/data center administrators.
As a part of scrum teams, worked in the capacity of Business System Analyst/Product Owner on multiple Enterprise software products that aid in remote monitoring, remote connectivity, automated support delivery and client side aggregators.
My professional credentials include ITIL® Foundation, CSPO®, CSM®, ICP-ACC, SAFe® 5.0 SA and PMPO
I am a strong evangelist of Agile and Scrum, and always look forward to coach, mentor, educate people interested in learning about Agile methodologies.
I am a learner and keep upgrading myself with new skills and knowledge. I am interested in DIY, electronics, software development and dabble a little bit in gardening.